FAQ Page

Frequently Asked Questions (FAQ)

1. What products do you sell?

We offer a curated selection of Home & Kitchen products, including kitchen tools, household essentials, organizers, and everyday items designed to make home living easier and more efficient.

2. How do I place an order?

Simply browse our store, select the items you wish to purchase, add them to your cart, and proceed to checkout. You will receive an order confirmation email once your purchase is completed.

3. What payment methods do you accept?

We accept secure payments through Shopify, including major credit and debit cards, and other payment options available at checkout. All transactions are encrypted for your safety.

4. How long does shipping take?

  • Order Processing: 1–3 business days

  • Delivery Time:

    • Shipping Time: 7–14 business days

Delivery times may vary depending on your location and carrier conditions.

5. Do you offer order tracking?

Yes. Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

6. What is your return and refund policy?

We accept returns within 30 days of delivery, provided the item is unused and in its original packaging. Refunds are issued after the returned item is inspected. Please visit our Refund Policy page for full details.

7. What should I do if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We will arrange a replacement or refund as appropriate.

8. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes may not be possible.

9. Do you ship internationally?

Yes, we ship to many international locations. Shipping times and costs vary by destination. Please note that customs duties or taxes may apply and are the customer’s responsibility.

10. How can I contact customer support?

You can reach us by email at:

📧 [your support email]

Our support team responds within 24–48 business hours.

11. Is my personal information secure?

Yes. We take your privacy seriously and use secure systems to protect your personal information. Please review our Privacy Policy for more details.

Thank you for shopping with Atlantics Homes. We appreciate your trust and are here to help with any questions.